Try the below steps before contacting our Support Team:
- Check you have entered your email address correctly
- Check whether any spaces have been added at the end of your email (this may occur on some devices when using autofill)
- Check whether the app shows the "a user with the specific credentials could not be found" error. This error means that there is no WikiCamps account associated with this email address. Please try a different email address or sign up for a new account.
Please be aware that the old WikiCamps app did not require users to have an account to view the app. If you previously purchased the app, you may still need to create an account in the new app.