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  1. WikiCamps
  2. TECHNICAL ISSUES & TROUBLESHOOTING

TECHNICAL ISSUES & TROUBLESHOOTING

Troubleshooting steps and support for app issues, syncing problems, performance, updates and general technical questions.

Using the App

  • I can't filter out something I used to exclude?
  • I can't see my trip on the Explore map?
  • I can't see my trip progress in red
  • How can I see my favourite sites on the map?
  • I can't find my favourites

Login & Syncing Issues

  • Why isn't my data syncing between devices?
  • I can't sign in to WikiCamps
  • Why and I being asked to sign in?
  • I didn’t receive my verification code to my email
  • It won’t accept my details when I try to sign up
  • I am trying to sign in but my account details aren’t accepted
See all 7 articles

App Loading Issues

  • Convert Decimal Degrees to Degrees Minutes Seconds (DMS)
  • The Android app is showing the purchase screen, but I have already paid
  • The app doesn’t launch while not connected to the internet
  • The app is showing a ‘Could not retrieve data’ error
  • Why are some sites missing from the map? I can’t see all sites on the map?
  • The app is taking a long time to load

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